Customer care
Shipping & Returns.
Everything you need to know about getting your kit — and getting it back to us, if it comes to that.
Where do you ship?
We ship within Canada only.
Right now, Canada is the only place our kit travels — and wherever you are in the country, it can find you.
How much is shipping?
Standard shipping is free on all orders.
You'll receive tracking by email once your order ships, so you can follow along as your kit makes its way to you.
Can I return my kit?
Yes. Returns are accepted within 14 days of delivery, as long as the kit is unused and in its original packaging.
How do I start a return?
Email hello@pilates101.ca with your order number, and we'll reply with return instructions.
Please don't send items back without contacting us first — just email hello@pilates101.ca and we'll take it from there.
What if my kit arrives defective?
Email us within 14 days of delivery with your order number and photos or a video showing the issue.
We cover return shipping for defective items.
Who pays return shipping?
If you've changed your mind, you cover return shipping.
If your kit arrives defective, we cover return shipping instead.
When will I get my refund?
Refunds go to your original payment method once we receive and inspect your return.